Privacy policy
Privacy Policy
Our contact details
Name: Haven House Project (known as) Haven
Address: c/o The Circle, Rockingham Lane, Sheffield S1 4FW
Phone Number: 0114 213 0590
E-mail: admin@havenorg.uk
This Privacy Policy was completed on 7th February 2024.
Haven is committed to protecting your privacy, including your personal data. We will be the data controller of any personal data which we collect from or about you. This Policy, sets out the terms on which we will hold and process your personal data.
If you have any questions about this Policy or how we use your data, please contact us by sending an email to our Data Protection office to: admin@havenorg.uk. Haven’s postal address is above.
Haven is an independent charity and company limited by guarantee who deliver specialist services to children and young people affected by domestic abuse.
Our Charity number is: 1096964. Our company number is: 4657756
What information do we collect
We collect information that can identify you. If you use our services, become a volunteer or help us with our fundraising we will collect the information that you have provided. These include:
• Basic details such as your name, telephone number, email address, postal address. We also collect information from you when you voluntarily opt in to our marketing emails or provide feedback or complete a contact form on our website.
• Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information, such as how the resources you visited on the website.
• If you donate to our charity we will collect bank account details and gift aid details.
• Photographs and video recording – but only when we are given consent.
• We might also collect information that helps us to improve our services, such as feedback forms and surveys.
• If you use our services we may also collect additional data relating to: health, race, ethnic origin and religion. This will only be used to help us ensure our services are accessed by a wide of people and support their needs appropriately.
How we get the personal information and how we will use your data
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• As a donor for fundraising
• Completion of a referral form in order to access one of or services
• To provide feedback after receiving a service
• Applying for a job at Haven and completing an application form
• Applying to become a volunteer, trustee or a student placement at Haven
• Becoming a supplier of services to Haven
We will use your data to help us:
• Improve our services
• To help us to determine if we are able to provide a service for you dependent on your needs
• To help us to adhere with the recruitment process, including and not exclusive to shortlisting, job offers or otherwise and so forth
• Improve our website and accessing resources
• To help with our fundraising and donations
• To help protect your information and prevent unauthorised access to it;
• to deal with any queries, complaints or problems reported by you;
• to enable you to participate in the interactive features of our website and to ensure that content from our website is presented in the most effective manner for you and your computer/device;
• to generate statistics relating to use of our website
• to notify you of changes to our terms of conditions
Disclosure of Your Information
We may disclose or share your information:
• to other professional advisers, to the extent that they require access to the information in order to support our work
• If required to do so by any legal requirement;
• to law enforcement agencies to investigate or prevent fraud or activities believed to be illegal or otherwise in breach of applicable laws
• to HMRC if obliged to do so by law, who may pass this on to tax authorities in other jurisdictions
We will not disclose your information to third parties other than as outlined above
The lawful bases for processing your information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a)Your consent. You are able to remove your consent at any time. You can do this by contacting [contact details]
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Storage of Your Personal Data
We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected, as set out above in this Policy, and for as long as we are required to keep it by law.
Cookies
Our website uses cookies to distinguish you from other users to enable us to provide you with a better experience when you browse our website and to allow us to improve our site.
Your Rights
You have the following rights which can be exercised by contacting us using the details provided below:
The right:
• to ask us not to process your personal data for marketing purposes;
• to access personal information held about you and to obtain a copy of it
• to prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
• to obtain the rectification or completion of personal data which are inaccurate or incomplete;
• to restrict or object to the processing of your personal data and to request its erasure under certain circumstances
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details on the first page.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
Haven is registered under the Data Protection Act 2018 ref no Z9410365